Patient Information and Clinic Policies

Your First Visit

An initial physiotherapy visit will include history taking and evaluation of your injury  and surrounding joints that may affect your injury. This will involve 40-60 minutes of one-on-one assessment, discussion of your goals and treatment plan, plus treatment time with your therapist.

An initial massage therapy session will involve history taking and relevant evaluation, and typically is 60 minutes in duration.

Prior to your appointment you will receive an email with a quick intake form, that allows us to screen for medical conditions, previous injuries and surgeries that may affect this injury and its treatment.

We provide johnny shirts and shorts, but feel free to bring your own tank top for an upper body assessment, or shorts for a lower body assessment.

We are centrally located in Halifax.


We DIRECT BILL most insurance companies.

Scotia Physiotherapy and Massage Therapy is a student VIP preferred provider


Private physiotherapy treatment is not covered under the provincial health plan in Nova Scotia (MSI). However, most private insurance companies cover private physiotherapy treatments. Please check with your health insurance provider (for instance, Medavie Blue Cross, Great West Life, SunLife, RWAM, etc.) regarding your coverage. We are able to direct bill most insurance companies.

Payment is required each session. Payment methods we are able to accept include credit card, debit, cash (no coins), cheque or electronic transfer. We provide you with a detailed receipt that includes your therapist’s registration number. You may then submit this receipt to your insurance company to be reimbursed for your visit.


Cancellation Policy

 Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to regular appointments. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a $50 cancellation fee.

Scent-free Policy

As part of our commitment to provide a safe environment for our patients, clients, health care practitioners, and employees, Scotia Physiotherapy has a scent free policy. Please refrain from wearing perfume, scented hairspray, cologne, scented deodorant, aftershave, or any other scented products when you come to our clinic. Scented products contain chemicals which can cause migraines, nausea, and even breathing problems for people with asthma, allergies, and environmental illness.

Privacy Policy

All patient information is kept private and secure. We will request your written consent to contact your Physician or insurance company if it is deemed necessary. If we do not have your consent, we will not discuss your injuries/condition with anyone.